Scott Leune Webinar: The Good, The Bad, and the Future of Virtual Assistants in Dentistry

What topics does the webinar cover?

In this engaging webinar, Dr. Scott Leune, alongside Corey Pinnegar, CEO of Reach, explore how virtual assistants (VAs) can revolutionize the management of dental practices. Scott emphasizes that integrating VAs with onsite team members offers a powerful solution to common challenges while boosting efficiency, patient care, and profitability.

Key highlights:

Challenges in Dental Practices

• Scott highlights the persistent struggles dental practices face, including rising labor costs, high turnover, and the difficulty of hiring reliable staff.
• He says practices are losing revenue and patient care opportunities due to missed calls, unscheduled treatments, and overdue recalls.

The Role of Virtual Assistants

• Scott explains that virtual assistants are a cost-effective solution, typically costing about half the expense of a full-time onsite employee.
• He stresses how VAs can take on administrative burdens such as insurance verification, appointment scheduling, and managing patient follow-ups, freeing onsite staff to focus on face-to-face patient interactions.

Misconceptions and Realities

• Scott points out that hiring a VA isn’t a “quick fix.” Practices need to invest time in training and integrating these team members into their operations.
• He reassures listeners that VAs hired through Reach are highly skilled, fluent in English, and tailored to the unique needs of each practice.
• Scott emphasizes that these VAs are dedicated to a single practice, ensuring consistency and accountability.

The Financial Impact

• Scott underscores that properly implemented VA models can add an average of $18,720 in monthly revenue by addressing missed calls and unscheduled treatments.
• He notes that VAs often have higher engagement and retention rates compared to traditional front desk employees, which reduces the need for constant rehiring and retraining.

Shifting to a Hybrid Model

• Scott says that VAs don’t replace onsite staff but complement them, allowing practices to elevate their in-office roles while offloading time-consuming administrative tasks.
• He explains that this hybrid approach leads to happier, more productive teams while improving practice profitability.

Why Choose Reach?

• Scott highlights Reach’s focus on sourcing skilled, reliable, and HIPAA-compliant VAs specifically for dental practices.
• He praises Reach’s process, which includes matching practices with candidates that fit their specific needs and assigning a customer success manager to ensure smooth onboarding and ongoing support.

Scott concludes the session by encouraging dental professionals to embrace this innovative staffing model to address workforce challenges, enhance efficiency, and focus on delivering exceptional patient care.